1.The device enjoys 12 months’ warranty period, accessories (Inclusive of independently purchased accessories)
2.Warranty period is started by referring to the warranty registration date, if there is any device which has no warranty registration record, then the warranty period is extended 3 months further as the warranty start date, starts counting from the Manufacturing Date.
3.Defects which are caused by the below conditions are warranty-void:
• A. Device is liquid-damaged
• B. Wear & tear during ordinary usage such as: stains, scratches, rusts...etc.
• C. Damages due to external forces such as: fallen, squeezes, bent, friction, natural disaster, accidents...etc.
• D. Any unauthorized dissemble, modification, repair
• E. Causes not from Eroc quality issues, including improper usage, network service provider, third party APK, SIM card, SD card, accessories problems and so on.
4.Repaired Protections：
4.1 In Warranty: After In-warranty maintenance, the whole device enjoys 3 months or the balance warranty period, depends on which period is longer. If the replacement includes PCB or screen，the replaced PCB or screen enjoys 6 months or the balance warranty period, depends on which period is longer.
4.2 Out of Warranty: After Out-of-warranty maintenance, only replaced parts are in warranty such as PCB & screen have 6 months，other parts have 3 months’ warranty.
4.3 All Eroc accessories, which are replaced during warranty period, the warranty period is recalculated starting from the date of replacement.
4.4 If the device is heavily liquid damaged, seriously deformed or fallen, then user can choose either way to service:
• A. Pay and replace all device parts, after replacement the device enjoys 3 months or the balance warranty period, replaced PCB & screen have 6 months or the balance warranty period, depends on which period is longer.
• B. Replace only the direct-damaged parts, excluded other parts, then the replaced parts can enjoy 3 months warranty, but not other parts. Meanwhile, service center personnel must inform customer the risks of it earlier, and request customer to sign a Physical Form & Maintenance Disclaimer.
5.1 to 1 Exchange criteria, within 7 days after the device is purchased, checked & found there is hardware issue on the device, then proceed to exchange. 1 to 1 is not valid if it’s software issues, but can perform IW services.
6. Return policy
6.1 All items purchased at EROC designated websites are entitled to a 15 days easy return, simply contact our service number:
Philippines: Globe: 63-9150-985-720 SMART:63-9690-368-168
Indonesia: 0818-1888-6669
Vietnam: 028.66727.939
Malaysia: 03-21811192
or chat with on the Livechat where you bought our products, our service agents will guide you through the return process;
6.2 Delivery fee incurred during return process will be borne by the customer;
6.3 15 days easy return is not applicable on the open-box items and/or used items.