1. For many of the products or services that we provide, we are likely to ask you to provide personal information. If you do not provide the relevant information, we may not be able to provide you with our products or services or respond to any queries you may have. For example, you may not be able to purchase a Erochome product, our call center may not be able to reach out to you and provide you with pre-sales or after-sales services, and you may not be able to download or update software and/or mobile applications.
2. The information you provide helps us design, update and improve our products and services, and provide marketing and promotional information to you. We may combine your personal information with other information we collect to better understand your needs.
3. In relation to our website, products and service, we will collect and process the following personal information about you: (1) information you provide to us directly; (2) information that we collect or generate when you use our products or services; and (3) information about you which we obtain from third parties.
(A) Personal information directly provided by you. This includes (by way of a non-exhaustive list) the following information.
(1) When you register an account with our website or products, or purchase a Erochome product, we may require you to provide relevant personal information, such as your username and password, first and family name, gender, phone number, email address, mailing address, zip/postal code, region, country delivery details, method of payment, bank account details, billing address, and other financial information.
(2) When you call our customer service centre for assistance, we may require you to provide your name, phone number, product information, delivery time, contact and communication records.
(3) If you participate in one of Erochome’ offline product experience events, we may collect your personal information such as your name, gender, email address, and phone number.
(4) When you register an account or use the services on Erochome’ Community platform, you may be required to provide your personal information such as your username and password, profile picture, country or region, email address, phone number, gender, date of birth, social media accounts, delivery details, or mobile device details. If you attend the events held on Erochome Community such as Shot On Erochome event, you may provide your photos or other personal information to us.
(5) We may ask you to provide personal information under other circumstances, such as when you participate in promotional or marketing activities organised by us, participate in an online survey.
(6) When you choose to share information on our website which may be considered personal information.
(7) Personal information you post on Erochome’ Community platform, such as photos.
(B) Information that we collect or generate when you use Erochome products or services. This includes (by way of a non-exhaustive list) the following information:
(1) Device information: such as the device name and model, device ID (such as IMEI and serial number), operating system version, language settings, time zone, information of telecom operator (such as operator name, MCC/MNC), log information (such as system error log).
(2) The type and version of browser used when you login to our website, resolution, website operating elements, IP address, web browsing information, users’ behavior and preference, statistical data (such as how many times you use the app or login to our website) what sites you visited, any documents downloaded, security incidents, prevention measures taken by the gateway, and other basic system/device information.
(3) Any information regarding the products or services purchased and/or used on our website and our interactions with you.
(4) A file with your contact history to be used for enquiry purposes so that we may ensure that you are satisfied with the products or services which we have provided to you.
(5) Location information such as the country information displayed by the telecom carrier code you use, the GPS signal of your mobile device, information about WIFI access points. We may collect your GPS location information if you use location-based apps such as maps, navigation and weather service apps. You can turn off the location sharing service of your devices to stop sharing your device's location information.
(6) Call information: when you use the instant voice translation function on your device and/or if the other person to whom you are talking has turned on the translation function, your personal information may be captured by us as part of translating the call information. Such information will be sent to a third party for translation and not be stored by us. In such a case, the service provider may receive and store your voice information; we in no manner control the privacy or security practices followed by such third parties and you are thus recommended to check privacy policies of such third parties to understand how they use your information. We will seek your separate consent to the use of your personal data for the purpose of the instant voice translation function when you try to turn on the function on your Erochome device. You may withdraw your consent at any time. If the other person to whom you are talking has enabled this translation, but you do not agree to your information being processed as part of the instant translation function, you can ask the other person to switch off the function or hang up the video call at any time. If you don’t consent or withdraw your consent to the use of your personal data, you will not be able to use the instant translation function.
(C)Information about you which we obtain from third parties. This includes (by way of a non-exhaustive list) the following information.
(1) Social media networks. For example, when you use a third party account (such as Facebook or Google) to register for an account with Erochome or log in to our website, we will obtain your account information (such as account ID, email address and profile picture) from these third parties.
(2) Other providers of products, services, website and apps.
(3) Other commercially or publicly available sources.
